Work Wise Week does an incredibly valuable job. With flexible working on the rise, businesses and individuals alike need to be aware of the enormous potential that adopting modern working practices can offer. In particular, it sheds light on a growing trend which has already had an impact not just on our business, but across the travel sector as a whole.
A recent report stated that the number of people working from home in the UK hit a record 1.5 million last year, up by 20 per cent since 2006. I suspect that is under stated given the number of people who also work from home on an ad hoc basis, but simply goes to show the scale of the labour market currently either running their own business, or flexing the traditional definition of employment.
We have seen that this model of home working applies itself particularly well to the travel sector. Even working from a bricks and mortar environment, many agents try to make themselves available for customers beyond the traditional hours of a retail shop or even that of a call centre. For us, working from home has been the foundation for many of our franchisees’ customer relationships and enables them to provide a better level of customer service and care.
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In any other time, we might celebrate the fact that homeworking is on the rise. New figures from the ONS show that 49.2% of employees are now working from home (up from 45.8% in just one week). But the definition of flexible working is about employees having a choice about where and when they work. Enforced homeworking, as a result of the COVID-19 lockdown, doesn’t seem to quite fit this bill.
Homeworking in the current environment
What else do we know about homeworking in the lockdown? Well we know that:
· many employees feel that as soon as work returns to anything approaching business as usual, employers will row back on homeworking, whatever the perceived benefits
· homeworking is a privilege, of sorts, only afforded to professional occupations, with lower-paid workers in precarious work less able to work from home
· working from home is more widespread in some sectors than others. A new YouGov poll for Acas shows that it’s easier for those in IT/ telecoms (90% work from home all or most of the time due to Coronavirus) and finance/accounting (84%), but not so easy for those in retail (22%) and hospitality/leisure (26%)
· homeworking is double-edged, bringing both rewards, with a sense of empowerment for some, as well as no dreaded commuting; and difficulties – in an IES survey, over half of respondents reported new pains, especially in the neck, shoulders and back; and the Acas survey reported workers missing informal/social interaction (71%) and feeling ‘out of the loop’ (51%).