Guest blog: The sounds of the office - By Dr Harriet Shortt, Associate Professor in Organisational Studies, Bristol Business School, University of the West of England
/Think about the sounds of your office or place of work. Phones ringing; printer printing; coffee machines percolating; office banter; traffic; laughter; raised voices; steps down a corridor; the hubbub of the canteen; the lift ‘pinging’; the clicking of heating pipes in a radiator; the gentle whir of a laptop; the hum of a hairdryer; the swish of a mop; the car engine; the radio; the colleague next to you eating their lunch…
Our senses are varied but our understanding and exploration of the sounds of work is limited. Contemporary organisational research and debate in this area is strangely silent and there is a sort of hierarchy to the senses where images and the visualisation of work and our offices make up a vast part of our hyper-visible/ visual society. In this blog (which is a kind of think-piece on the topic), I’d like to suggest we consider what we hear at work and why it might be important. What are the sounds of the workplace? What do employees hear when they are at work and what do these sounds mean to them? Do you have music in the office – if so, should it be a playlist or the radio? And what are the ‘unmanaged sounds’; the murmurs and auditory normality of everyday life? As is often the case with the familiar and the ordinary, we let it pass us by and rarely stop and examine (or listen to!) how these aspects of work may give us greater insight into the cultural experiences of everyday life in an organisation.
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In any other time, we might celebrate the fact that homeworking is on the rise. New figures from the ONS show that 49.2% of employees are now working from home (up from 45.8% in just one week). But the definition of flexible working is about employees having a choice about where and when they work. Enforced homeworking, as a result of the COVID-19 lockdown, doesn’t seem to quite fit this bill.
Homeworking in the current environment
What else do we know about homeworking in the lockdown? Well we know that:
· many employees feel that as soon as work returns to anything approaching business as usual, employers will row back on homeworking, whatever the perceived benefits
· homeworking is a privilege, of sorts, only afforded to professional occupations, with lower-paid workers in precarious work less able to work from home
· working from home is more widespread in some sectors than others. A new YouGov poll for Acas shows that it’s easier for those in IT/ telecoms (90% work from home all or most of the time due to Coronavirus) and finance/accounting (84%), but not so easy for those in retail (22%) and hospitality/leisure (26%)
· homeworking is double-edged, bringing both rewards, with a sense of empowerment for some, as well as no dreaded commuting; and difficulties – in an IES survey, over half of respondents reported new pains, especially in the neck, shoulders and back; and the Acas survey reported workers missing informal/social interaction (71%) and feeling ‘out of the loop’ (51%).