Guest Blog: Providing a special service through working smarter - By Steve Byrne - Travel Counsellors
/The advantages of flexible working have been integral to the continued success of Travel Counsellors. Back in 1994, we were the very first travel company in the UK to empower experienced travel professional to run their own businesses from home. Through the freedom and flexibility we’ve given our people the company continues to go from strength to strength, with over 1,400 Travel Counsellors agents across eight countries now reaping the benefits of flexible working practices, for both themselves and their customers.
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In any other time, we might celebrate the fact that homeworking is on the rise. New figures from the ONS show that 49.2% of employees are now working from home (up from 45.8% in just one week). But the definition of flexible working is about employees having a choice about where and when they work. Enforced homeworking, as a result of the COVID-19 lockdown, doesn’t seem to quite fit this bill.
Homeworking in the current environment
What else do we know about homeworking in the lockdown? Well we know that:
· many employees feel that as soon as work returns to anything approaching business as usual, employers will row back on homeworking, whatever the perceived benefits
· homeworking is a privilege, of sorts, only afforded to professional occupations, with lower-paid workers in precarious work less able to work from home
· working from home is more widespread in some sectors than others. A new YouGov poll for Acas shows that it’s easier for those in IT/ telecoms (90% work from home all or most of the time due to Coronavirus) and finance/accounting (84%), but not so easy for those in retail (22%) and hospitality/leisure (26%)
· homeworking is double-edged, bringing both rewards, with a sense of empowerment for some, as well as no dreaded commuting; and difficulties – in an IES survey, over half of respondents reported new pains, especially in the neck, shoulders and back; and the Acas survey reported workers missing informal/social interaction (71%) and feeling ‘out of the loop’ (51%).