• Motivated workforce - in a DTI Work Life Balance Survey in 2003, 75% of companies introducing these work practices said they had a more committed and motivated workforce and BT has recorded savings of £52m a year after changing its work patterns. 
   
• Reduced staff turnover - according to the DTI Work Life Balance Survey 2003, 60% of companies surveyed reported reduced turnover of employees. When BT introduced flexible working practices leaver levels fell to their lowest.
  
  
• Reduced absences for sickness - currently costing UK business £12.25 billion a year.
  
  
• Infrastructure cost savings - savings in real estate and office costs and 24/7 operations can be introduced as a result of flexible working.
  
  
• Social Responsibility - working smarter practices will assist groups that have traditionally found work difficult, such as single parents and those with disabilities. When BT introduced smarter working practices, the number of working mothers returning to work after maternity leave increased to 99 per cent. There are over one million disabled people who want to work but don't have a job. (Office for National Statistics Labour Force Survey, summer 2003).

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