Synopsis:

The Challenge: 
One of Powys County Council's primary issues is the growing demand for office space. The cost of accommodation was becoming a significant financial burden but, at the same time, the Council was seeking ways to enhance service levels to citizens. A parallel objective was to improve the work life balance of its staff in order to boost employee satisfaction and aid staff retention.

The Solution:  
A new smarter working brings together a range of flexible working tools including virtual business numbers, audioconferencing facilities, remote data back up, and other network services. Alongside these are less traditional services such as virtual business addresses for homeworkers. This complements the services
provided by the Council itself to give a cost effective and scalable service, delivered under a unified process with a single point of contact for end users.

Results:
The flexible working solution implemented by Powys County Council is already beginning to deliver on its promise. Accommodation costs are reducing through more effective use of office space and council property. Staff productivity
is increasing and so is the work life balance of individuals, with people having greater personal control of their working environment.