Synopsis:

The Challenge: How can we improve our service to customers and help Mums at work?

The Solution: Provide an Internet Protocol (IP) Office all-in-one communication system. To ensure better control and the reliability required for operation up to 24 hours per day, seven days per week, whilst also providing a good return on investment.
 
The Results: Improved communication from contact centres. Reduced operating costs by up to 20 percent. Improved employee productivity and retention as some employees can now work remotely. Opportunities for multi-media services to be offered to customers in the future.

"Working from my office at home gives me the best of both worlds in terms of balancing my career and life outside work. The best bit about it is that the customers calling in never notice they haven't come through to the contact centre."