Synopsis:

The Challenge: How can you deliver the levels of customer service expected, meet demands for longer branch opening hours and provide online and telephone banking facilities 24 hours a day, seven days a week?

The Solution: Provide opportunities for part time, flexible hours, shift working, and mobile working to cover the variable working pattern requirements of the business. Support and educate managers who are uncomfortable managing remotely. Ensure regular support and appraisals for home-based staff.

The Results: Better and more efficient use of existing office space and better asset utilisation. Ability to meet customers at a time and location best suited to them, for example in their own home in the evening. Improved employee productivity through less stress related to commuting and levels of higher motivation. Better work/life balance - being able to structure working commitments around family, or other personal, commitments.