A highly customer-focused team player with excellent communication and organisational skills, Gaynor Hanlon is a qualified and experienced Prince 2 Project Manager. Working with managers and staff, she has over 10 years ICT Project Management, implementation and change management experience across north west England, including bespoke systems and office automation.
Currently in contract with The ITC as an eCommerce Adviser, Gaynor Hanlon provides eCommerce reviews, support services and ICT advice to SMEs. She is an experienced human resources consultant, providing HR development advice and hands-on support to businesses, including the implementation of flexible working practices and procedures.

Qualifications include:

• BA (Hons) Enterprise (University of Glamorgan)
  [to be officially awarded July 2006]
  
• TMB
  
• IOSH - Managing Safely
  Managing Successful Programmes (MSP)
  
• PRINCE 2 Practitioner
  
• NVQ Assessor / Internal Verifier ITD Certificate Training and Development

Experience includes

• IT Project management within the NHS
  
• HR and general business support to SMEs under several WDA contracts
  
• Development and delivery of training programmes in practical IT skills, Management and Business